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Van Guide - Bilingual in Spanish

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  • Job Location: (Multiple states)
  • Job Type: Seasonal
  • Job Department: Tours
  • Job Experience: Mid Level

In 1992, EagleRider pioneered the Harley-Davidson® motorcycle rental concept and the guided motorcycle tour business. Today, we are the world's largest motorcycle tourism company specializing in rentals of Motorcycles, ATVs, Dirt Bikes, Scooters and Snowmobiles. EagleRider understands the needs of motorcycle enthusiasts and adventure travelers; we offer a huge selection of perfectly maintained Harley, Honda, Triumph, Kawasaki and BMW motorcycles and allow one-way rentals or guided tours between franchise rentals facilities located in the most desirable tourist destinations in the world. 

We are in search of a Van Guide bilingual in Spanish that will work directly with the Tour Guide and clients to support a guided motorcycle tour and deliver the optimal customer experience while on the road. Duties include driving the support vehicle for a group of motorcycles on a specifically-designed tour, working closely with your Tour Guide to ensure the safety and well-being of your clients, and working with the Tours department as a whole to discover new methods and practices to improve the department.  We are most in need of applicants that also speak German, Italian, French, Spanish and Portuguese.

Key Responsibilities:

  • Safely support the Tour Guide and motorcycle groups while delivering exceptional customer service.
  • Work closely with the Tour Guide and Tours Department to deliver the optimal experience for the clients. This is a Team position.
  • Communicate with customers/clients via email, telephone, and face to face as needed. Requires a smart phone and applicable apps.
  • Load and unload customer luggage, tour supplies, and spare motorcycles from the support vehicle.
  • Make sure all needed tools, coolers, first aid kits and equipment are present and in good working condition.
  • Keep the coolers stocked with ice and water as necessary.
  • Assist the Tour Guide to perform necessary research of routes, businesses, attractions, and national parks that will enhance the experience of the group.
  • Assist the Tour guide to monitor and track all expenses charge to company credit card and petty cash.
  • Be on call and available 24 hours a day while on tour.

Minimum Job Qualifications:

The right attitude is essential – skills can be taught!

Experience

  • Must be comfortable in driving a 12-passenger van
  • Must be competent in maneuvering a trailer.
  • Must be able to properly load, secure, and unload a motorcycle from a trailer.

Special Skills

  • Prefer previous experience in the hospitality industry.
  • Must be able to pass a drug and background test.
  • CPR certified
  • Ability to use a GPS
  • Ability to exercise qualities such as patience, calmness, and group organization while working closely with people in a variety of challenging and often stressful situations

Preferred Qualifications:

  • Previous experience working in the hospitality industry.
  • Previous tour guide experience
  • Valid motorcycle license and basic riding
  • Proficiency in a foreign language
  • Advanced knowledge of North America roads, destinations, and attractions specific for motorcycles.
  • Advanced knowledge of different bike manufactures and models, specifically touring models. 
  • Disclaimer:

The above description is a summary and is not a comprehensive list of duties, responsibilities, and requirements for this position.  The travel industry, especially the Motorcycle Touring industry, is an ever-changing field where duties and responsibilities outside what is listed above will be needed.  

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