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Tour Guide - Bilingual in German, Italian or Spanish

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  • Job Location: United States
  • Job Type: Seasonal
  • Job Department: Tours
  • Job Experience: Mid Level

In 1992, EagleRider pioneered the Harley-Davidson® motorcycle rental concept and the guided motorcycle tour business. Today, we are the world's largest motorcycle tourism company specializing in rentals of Motorcycles, ATVs, Dirt Bikes, Scooters and Snowmobiles. EagleRider understands the needs of motorcycle enthusiasts and adventure travelers; we offer a huge selection of perfectly maintained Harley, Honda, Triumph, Kawasaki and BMW motorcycles and allow one-way rentals or guided tours between franchise rentals facilities located in the most desirable tourist destinations in the world. 

We are in search of Tour Guides for the 2018 season nationwide, that speak, in addition to English, any of the following - German, Italian, French, Spanish, and Portuguese.  All Tour Guides must complete a minimum of 3 tours with us as a Van Driver before advancing on to a Tour Guide position. Eaglerider Motorcycle Tour Guide works directly with clients and the Guided Tour Department to provide the optimal customer experience while on the road.  Duties include leading a group of motorcycles on a specifically-designed tour, working closely with your support team to ensure the safety and well-being of your clients, coordinating all activities for clients while on the road, and working with the Tours department as a whole to discover new methods and practices to improve the department.  This is a Part-Time, Seasonal position.

Key Responsibilities:

  • Safely lead motorcycle groups while delivering exceptional customer service.
  • Work closely with your support team, including your Van Driver and the Tours Department, both while on the road and in preparation and follow-up to every tour. This is a Team position.
  • Communicate with customers/clients via email, telephone, and face to face delivering a clear message. Requires possession of a smart phone and necessary apps.
  • Perform necessary research of routes, businesses, attractions, and national parks that will enhance the experience of the group.
  • Track and update necessary social media platforms about the group’s progress and experience.  Includes taking daily photographs.
  • Monitor and track all expenses charged to company credit card and petty cash.
  • Be on call and available 24 hours a day while on tour.

Minimum Job Qualifications: The right attitude is essential – skills can be taught!

Experience

Must complete a minimum of 3 tours with us as a Van Driver before advancing on to a Tour Guide position.

Special Skills

  • Valid motorcycle license and basic riding skills.
  • Must pass drug and background checks. 
  • CPR certified
  • Proficiency in the use of a GPS
  • Ability to exercise leadership abilities such as patience, calmness, and group organization while working closely with people (often from a variety of countries, speaking different languages, and with varying levels of riding abilities) in a variety of challenging and often stressful situations
  • Proficiency in Microsoft Office and various social media platforms.

Preferred Qualifications

  • Previous tour guide experience, especially motorcycle tours
  • Advanced knowledge of different bike manufactures and models, specifically touring models. 
  • Advanced knowledge of North America roads, destinations, and attractions specific for motorcycles is highly recommended.   
  • Proficiency in a foreign language is a plus.  

Disclaimer:

The above description is a summary and is not a comprehensive list of duties, responsibilities, and requirements for this position.  The travel industry, especially the Motorcycle Touring industry, is an ever-changing field where duties and responsibilities outside what is listed above will be needed.  

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