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IT Helpdesk

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  • Job Location: Hawthorne, CA
  • Job Type: Full Time
  • Job Department: IT
  • Job Experience: Mid Level

In 1992, EagleRider Pioneered the Harley Davidson Motorcycle Rental concept and the guided Motorcycle tour business. EagleRider is the world's largest motorcycle rental, travel, tour and membership company specializing in rentals of Motorcycles, ATVs, Dirt Bikes and Scooters. We offer an assortment of motorcycles including Harley Davidson, Indian, BMW, Honda and various other brands.  We are looking for talented people who are devoted to excellence. If you thrive in a fast-paced entrepreneurial environment, and have high expectations for yourself and your career, EagleRider is the place for you.

EagleRider is in search of an IT Support Specialist (Help Desk). This position is an entry level position who will work with our IT team on a wide range of projects such as network and hard ware configurations, hardware and software deployment.

Job Duties and Responsibilities:

  • Provide first line response to requests for technical assistance received by phone, email, remote desktop and help desk emails
  • Maintain and support local and remote employee computers, tablets, smart phones, servers, printers, network equipment and common applications
  • Assemble, install, troubleshoot all PC, Server, Network hardware and software
  • Resolve all PC, Server, Network hardware and software issues
  • Support and maintain user accounts through the company’s directory including rights, permission and groups
  • Pull and Run Ethernet cables
  • Follow-up on helpdesk issues/request until resolved
  • Travel to other EagleRider stores when required
  • As required, participate in after-hour projects and/or on-call rotation shifts
  • Provide updates, status and completion reports to supervisors and user
  • Help track and inventory all computer hardware

Minimum Requirements:

  • Empathetic mindset and attitude
  • Excellent verbal and written communication
  • 1 – 3 years of experience in IT Helpdesk
  • Ability to learn and train others in the use of new products & technology
  • Experience being the “go-to” person for all technical issues
  • Strong analytical and organizational skills
  • Ability to prioritize daily tasks and time management skills
  • Bachelor’s degree in Computer Science, a plus
  • Familiar with Active Directory – Remote Software and Office 365 a plus