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Sales Manager – Travel & Tours

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  • Job Location: Hawthorne, CA
  • Job Type: Full Time
  • Job Department: Travel & Tours
  • Job Experience: Experienced

We are seeking a dynamic sales-minded professional to lead the sales efforts in our fast-paced, high-energy Contact Center in Los Angeles.  The Sales Manager will be an exceptional leader and motivator whose role will be to build a world-class team of motorcycle travel and tour sales assassins.  The primary focus will be to recruit, build, train, coach and mentor a team of sales professionals who are servicing customers from all major USA inbound travel markets, with a laser focus on rapidly increasing revenue and profit by enhancing the Customer Experience.

Essential Job Functions

  • Design and implement a strategy for increasing sales lead conversion for all travel and tour products across a customer base with multiple languages, cultures, currencies and travel habits
  • Develop a sales training plan and platform for all Contact Center Agents focused on inbound / outbound calls, email and CRM prospecting and sales, upsell and “extras” sales growth, Membership Sales
  • Develop verbal and written sales scripts that will serve as a guideline for all Agents
  • Work with the Revenue Team Leadership to set monthly and annual goals for Agents, and ensure that each team member is acutely aware of their sales achievements vs goal
  • Monitor agent calls, as well as travel trends from top inbound and domestic markets, and make recommendations to the Revenue Team Leadership on adjustments in pricing and product that will drive increased sales conversion and revenue
  • Be in constant motion on the sales floor; monitoring calls, taking over calls, coaching, motivating, and developing our raw sales talent
  • Create a high-energy sales environment without sacrificing the great customer service and customer experience that have set our brand apart for 25 years
  • Be the best salesperson in the room
  • Constantly seek out innovative sales and technology solutions that will grow revenue and profit
  • Practical and creative mind to solve problems on the spot, as well as an ability to see the “big picture” and make constant improvements

Responsibilities

  • Develop objectives for day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze department statistics; Rental, Tours, ER Membership (sales rates, costs, customer service metrics etc.)
  • Evaluate performance with key metrics; Rental, Tours, ER Membership (revenue, accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management
  • Ensures that high standards of sales performance and customer relations are established and maintained.

 

 

Qualifications

  • BA or BS Preferred
  • 5 + years being the best salesperson in the room
  • 3 + years as a Sales Manager, Team Leader, or equivalent
  • Verifiable track record in meeting and exceeding sales targets
  • Ability to work in an extremely fast-paced environment, while leading and developing a team of Agents with varying degrees of sales skill
  • Ability to recruit, recognize, train and develop raw sales talent
  • Ability to successfully work with a global customer base
  • An entrepreneurial spirit, and an ability to thrive in a rapidly growing and changing environment
  • Some evenings and weekends required
  • Love of motorcycles and motorcycle travel a plus / Bilingual a plus

 

 

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